FAQ
Welcome to the Monverra FAQ page. Here you will find clear answers to the most common questions about our products, shipping times, returns, and customer support. If you ever need additional help, our team is always ready to assist you.
How long does delivery take?
Our orders are prepared and dispatched quickly to ensure a smooth experience. Below are our typical timelines:
- Handling time: 1 to 2 business days
- Transit time: 4 to 6 business days
- Estimated delivery time: 5 to 8 business days
For more details, please visit our Shipping Policy page.
Do you offer free shipping?
Yes, we provide free shipping on all orders within the United Kingdom. You can find more information on our Shipping Policy page.
Where is Monverra located?
Monverra is a UK based business offering a carefully selected range of footwear. We currently ship orders within the United Kingdom.
What if the product I receive is faulty?
If your order arrives damaged or defective, we will send a replacement at no cost to you. Please contact our support team and return the item within 30 days. You can read more in our Return Policy.
Can I cancel my order?
Yes, cancellations are accepted within 24 hours of placing your order. Contact our support team as soon as possible if you need to cancel.
What is your return policy?
We offer a straightforward return process for eligible items. You can view all return conditions on our Return Policy page.
When will I receive my refund?
Once your returned item is delivered to us and inspected, we will process your refund. Refunds are usually completed within 7 business days. More details are available on our Refund Policy page.
Do your products come with a warranty?
Yes, every purchase includes a 30 day warranty covering defects in materials or workmanship. You can learn more on our Return Policy page.
How do I contact customer support?
You can reach us through our Contact Us page or directly by email at info@monverra.co.uk. We are here to help with any questions.
Do you ship internationally?
At this time, we ship exclusively within the United Kingdom.
Do you have a physical store?
Monverra operates online only. This allows us to offer competitive prices and a wide product selection.
How do I exchange a product?
Exchanges follow the same process as returns. All details are provided on our Return Policy page.
How can I track my order?
You can follow your order status using the Track Your Order page on our website.
Contact Information
Store Name: Monverra
Company Name: Sapientia Sofia Limited
Company Number: 16408606
Address: Apartment 1, 22 Lapwing Close, Partington, Manchester England M31 4RT, United Kingdom
Email: info@monverra.co.uk
Phone: +447400723983
Customer Service Hours:
Monday to Friday: 9:00 AM to 5:00 PM (GMT)
Saturday and Sunday: 10:00 AM to 4:00 PM (GMT)
Response Time: We aim to respond within 24 hours.