Billing Terms & Conditions

This Billing Terms and Conditions page explains how payments are handled when you place an order with Monverra. By completing a purchase on our website, you agree to the billing practices outlined below.

Accepted Payment Methods

We provide several secure payment options to ensure a smooth checkout experience. You can complete your order using the following methods:

Visa
Mastercard
American Express
Diners Club
Discover
Maestro
UnionPay
Apple Pay
Google Pay

All payments are processed in British Pounds (GBP).

Payment Processing

Payment must be successfully completed before an order is confirmed.
Orders are prepared and shipped only after full payment has been received.
If a transaction fails or is declined, your order will not proceed.

Pricing and Currency

All prices shown on our website are listed in British Pounds (GBP).
Prices may change without prior notice based on product availability or updates.
Any taxes or delivery fees will be visible during checkout before final payment.

Secure Payment Handling

Monverra uses trusted payment gateways and SSL encryption to protect your information during checkout. We do not store your full card details or sensitive payment data.

Refunds and Chargebacks

Refunds are issued according to our Return and Refund Policy.
Any chargebacks made without contacting us first may be challenged as unauthorized.
If you have a billing concern, please reach out to us at info@monverra.co.uk and we will assist you promptly.

Fraud Prevention

We may cancel or pause any order that appears suspicious or involves unauthorized activity.
For high value or unusual transactions, we may request additional verification to protect both the customer and our business.

Contact Information

Store Name: Monverra
Company Name: Sapientia Sofia Limited
Company Number: 16408606
Address: Apartment 1, 22 Lapwing Close, Partington, Manchester England M31 4RT, United Kingdom
Email: info@monverra.co.uk
Phone: +447400723983
Customer Service Hours:
Monday to Friday: 9:00 AM to 5:00 PM (GMT)
Saturday and Sunday: 10:00 AM to 4:00 PM (GMT)
Response Time: We aim to respond within 24 hours.